desk Business Tools

Work order and request online software. With the FastRequest application, your clients create their requests themselves through the Web or the local network. All you have left to do is to decide the priorities of those requests and of the employees who will execute them. Your clients have access to the status of their service requests at all times. You can now use FastRequest over the Internet and web request without any third-parties.

Tags: FastRequest, workorder online, work order online, work order web, request online, request web, task online, workorder online, form online, help desk

Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Radix is a true client server application that gives users the flexibility of accessing your data at the office, from a remote location, or even at home.

Tags: Help Desk, Contact Management, Appointment Scheduling, Expense Tracking, Client Invoicing, CRM, PIM

This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to trac

Tags: Help Desk Outsourcing, Business process outsourcing, help desk

Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.

Tags: help, issue, tracking, trouble, ticket, knowledge, base, asp.net