business process outsourcing Business Tools

This book will teach you how to think Beyond the usual.

Tags: Business process outsourcing, offshore outsourcing, onshore outsourcing, call centers

This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to trac

Tags: Help Desk Outsourcing, Business process outsourcing, help desk

Detail process maps for documenting, developing, improving and managing business processes. Graham process maps clearly show the interrelated flows and relationships of multiple forms, emails, reports, databases, systems and other items in a process. Used to support business process improvement methodologies, training, audits, certification requirements, preparing procedures and other tasks that demand transparency in business processes.

Tags: business process mapping software, improvement, flowchart, map

TimeCard Standard tracks employee time and attendance information and records and calculates regular and overtime hours worked. It also records hours employees were not at work, by category. It calculates benefit hours employees have earned (based on your company policies), and checks whether the employee has earned the benefit hours as they are taken. Hours Worked and Time Off Hours can be reported in summary and in detail..

Tags: business, benefits, timecard, timekeeping

Virtual TimeClock easily and accurately tracks worker start and stop times while offering a host of administrative tools. A powerful Timecard Report Writer quickly prints detail and summary reports totaled by worker, department or task. Virtual TimeClock easily tracks overtime as well as used and accrued holiday, sick, vacation, and personal leave time. It can be installed as a stand-alone timeclock or easily deployed over a network.

Tags: time, attendance, time and attendance, clock in, clock out, business, timeclock software, employee time clock